Author Archives: Payal Malhotra
Email Etiquette Explained
Emails are an integral part of any process and play a very vital role in communication. Be it inbound or outbound communication the mails are supposed to be clear, precise and well-written. Drafting an email is a simple yet a difficult task. Our Support Team communicates with our customers via emails and most issues are resolved through emails. However, as simple as it may sound, communicating via an email is not a piece of cake. The communication can go for a toss if the message of the mail is misinterpreted. However there are a few etiquette to be adhered to which would help you keep your mail clean.
QualiSpace Magnifies The Entrepreneurial Dream At BlogX 2017!
QualiSpace successfully sponsored the BlogX 2017 and that too on 11th February,2017 at Shangri-La’s- Eros Hotel, New Delhi. It saw a huge turnout as it was one of the trendiest conferences of the year.
Let’s give you a brief flashback of what the entire event was about. The BlogX 2017 was the right platform for the interaction between the industry’s veteran bloggers and the newbies. You can think of this as the place where awesome content is created.
The BlogX 2017 is here! And what makes it more interesting is that QualiSpace is one of the Sponsors of this trendy event that would be taking place on 11th February, 2017 at Shangri-La’s – Eros Hotel, New Delhi, India.
This event would be the perfect interactive ground for the trendiest bloggers and would be the right place for awesome content creation. This event would witness a large inflow of bloggers from different backgrounds and content managers from various fields, so gear up as you would be witnessing industry experts who would share their experiences and success mantras with you.
In the last chapter you were introduced to the various parameters that are considered when a Quality Analyst(QA) evaluates a Customer Service Representative’s(CSR’s) calls. In this chapter you would get to know that the process doesn’t end at the evaluation of calls. You have reached just half-way in the process. Evaluating the call is not enough. The QA follows the set parameters while evaluating the call and in the end comes up with a number of things that can be improved in the entire conversation. This is called the feedback that the CSRs receive once their calls are evaluated. The complication doesn’t end here. There are different types of feedbacks that the QA gives after evaluating the calls that the CSRs make.
QualiSpace was one of the Gold Sponsors of the WordCamp 2017 which was held at Pune on 15th January, 2017. Our announcement of the same was filled with great enthusiasm and this was sustained throughout the event.
A slight peek into the past would help you recall how we had asserted that WordCamp 2017 would be one of the most vibrant camps of the year. As the name itself makes it clear, the entire camp was based on WordPress and how the entire WordPress community benefited from this camp is a different story altogether.
QualiSpace is participating in the WordCamp 2017 at Pune, and we are glad to announce that not only are we participating in this event, but we are also one of the Gold Sponsors of this event which is known for its casual yet effective demeanor.
This event that is about to take place on the 15th of January 2017, is one of its kind and as the name suggests, it’s all about WordPress. For those who might be unaware of what exactly takes place in the WordCamps, here’s everything in a gist.
You might be accustomed to various calls that you receive from various companies trying to sell you one thing or the other. You speak to them at times and at times you quickly disconnect the call. Have you ever wondered what goes on at the other side of the call? Have you ever thought how are these Customer Service Representatives (CSR) so suave when they speak to you? What helps them tackle rude responses from customers? Well, the answer to this is, they are conditioned to handle every type of client that exists. In the previous chapter, you got a fair idea about what etiquettes govern these CSRs’ communication with their customer and here you would gain an insight into how this communication is evaluated.
Having an online presence, owning a uber-cool website and good products aren’t going to be sufficient to get your business thriving. That’s when the life-saver comes in- Marketing! And marketing is not just a single chapter of a book, it can be considered as an entire book in itself. Marketing is what brings your website to the limelight, it also helps you reach across millions who might be looking for something similar to what you have to offer. The truth be told, there might be others who would be selling the same stuff that you are, but your marketing strategies are what would set you a class-apart.
Every organisation functions according to some norms that are constructed throughout the years and these are the norms that guide every employee’s code of work. When you wish to create an army of loyal customers, you need to win their trust and this is not everyone’s cup of tea. There are certain decorums that one needs to follow in order to become the perfect professional. Those who come in direct contact with the clients are the ones who need to sharpen their communication skills and make a believer out of prospective clients.
Your website, your very own website determines the amount of money you mint. And when your entire business functions online, your world and your revenue revolves around your website. The revenue you generate doesn’t come in so easily. The amount of traffic your website generates determines how much you would be making. So, it would be apt to say that your website should be “the crowd-puller” if you wish to carve a place for yourself amongst the top-ranking websites.