Tag Archives: communication
It takes months to find a customer and only seconds to lose one.
Imagine a scenario where a customer tries to log into your website and he is unable to do so? Then there are many others who face the same issue. If you run a small business with a handful of individuals, you might not even be aware of this issue until someone calls you up. This situation is known as a server downtime and is one of the most dreaded crises, especially for e-commerce business owners. A minute of downtime can lead to a copious amount of losses to the company. Online businesses, therefore, invest huge on time, money, and effort to ensure their website is live and operating round-the-clock.
If you are selling a product, then it is pretty obvious that you want to know your product status in the market, right? Many web hosting companies use marketing research surveys to gather information about their products and services from consumers and clients. Some web hosting companies collect information prior to introducing their products. But most of them acquire the majority of customer feedback after they have introduced those products.